Troubleshooting Tips for a Non-Functional Electronic Door Lock

Published: Jun 19, 2023

The development of technology is what drives humanity forward. It makes it easier for us to do our everyday tasks without spending extra time and energy. These devices also make our lives more convenient and comfortable.

For example, if you install an electronic smart door lock in your home, you automatically forget about the possibility of losing your keys or locking yourself inside the house. You won't have to rush home if one of your family members forgets the door key. Using this type of lock has more advantages than disadvantages. However, what to do in a situation where it simply stops working?

So that you don't feel like technology is your biggest enemy, we've prepared tips for troubleshooting an electronic door lock. Read them below to learn what to do in this situation.

Check the Battery Status

The battery is the first thing to check when your electronic door lock stops working. If it is discharged, the lock will not work. The battery life usually depends on the lock model and the time of its use, but it usually ranges from 6 to 9 months. Most models have a notification system that responds with low battery power. It can be a notification to your phone or an indicator on the device itself.

If you are worried that the battery will run out at the most unexpected moment, we recommend replacing it every six months. In this case, you will be sure to exclude the low battery problem.

Clean the Lock

Another problem that can cause an electronic lock not to work is dust and dirt accumulating on the sensitive sensors. Because of this, the lock may not recognize your PIN or fingerprint. If you find yourself in this situation, it's essential to clear it all out.

However, it is important to be careful here, as using the wrong cleaning method can damage the lock.

For example, there is no need to use aggressive chemicals; it is advisable not to spray the cleaning solution on the lock. It is best to use an ordinary damp cloth with detergent and carefully wipe the surface of the lock with it.

Reset the Lock

In some cases, the electronic lock may need to be reset to factory settings. You can usually do this yourself. In order to complete it, you need to find the sequence of button presses in the lock's instruction manual. If you tried to do it yourself and failed, it is better to contact a professional technician.

Summing Up

Overall, the tips outlined above are simple and can be applied by anyone. However, the most important thing to remember is that if you cannot solve the problem of an electronic lock malfunction, you can always seek professional help. Sure Lock & Key is a company of highly qualified technicians. We are happy to help you deal with your electronic lock. Don't hesitate to call us!

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